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PRIVACY POLICY

El Corte Inglés Group Data Protection Information

1. Introduction

At El Corte Inglés Group Companies, we are committed to safeguarding your personal information and protecting it from misuse.

This document identifies the Data Controller, what your personal information will be used for, the legal grounds for processing data, how and why we collect it, how we use it, your rights in this regard and also the processes put in place to ensure your privacy.

We assume that by providing us with your personal information and using our websites, you have read and understood the terms and conditions set out relating to personal data protection. El Corte Inglés Group Companies undertake to comply with prevailing Spanish and European law regarding data protection. As such, they endeavour to process your data lawfully, honestly and with transparency.

2. Scope of Application

This document is valid for all companies in the El Corte Inglés Group.

3. Considerations to bear in mind

What is a Data Controller?

A Data Controllers is defined in the General Data Protection Regulation as follows:

Data Controller: the individual or corporation, public authority, service or other body which, acting alone or in conjunction with others, specifies the purposes of processing and means by which this is performed.

All group companies are responsible to an extent for processing their customers’ personal information.

If you have any enquiry, comment or concern, or would like to comment on how we use personal information, you can email the El Corte Inglés Group Data Protection Officer at delegado.protecciondatos@elcorteingles.es

Information on the El Corte Inglés Group companies

Innovation is one of the hallmarks of all companies comprising the El Corte Inglés Group. We are constantly adding new products in areas as diverse as fashion and accessories, decoration and household, technology, food and catering and culture.


Company name El Corte Inglés

  • Corporate address: Calle Hermosilla, 112. 28009 - Madrid
  • Email: servicio_clientes@elcorteingles.es
  • Telephone: +34 91 401 85 00
  • Tax ID number: A-28017895
  • Madrid Commercial Register: Volume 519, Folio 1, Section 8ª, Sheet M-9.880, Entry 197ª
  • Website: www.elcorteingles.es

El Corte Inglés includes new products in all areas in which it operates: fashion, decoration, the very latest in technology or sport, ground-breaking ideas in food and catering, culture and entertainment, etc. These innovations and commitment to quality and assurance enable us to satisfy customers with different tastes and needs.

In 2017, El Corte Inglés merged with Hipercor with the aim of improving and supplementing what we offer to customers, while simultaneously harnessing the synergies of both business formats.


Company name Bricor, S.A

  • Corporate address: Calle Hermosilla, 112. 28009 - Madrid
  • Email: servicio_clientes@elcorteingles.es
  • Telephone: +34 901 122 122
  • Tax ID number: A - 50319771
  • Madrid Commercial Register: Volume 7257, Folio 165, Section 8ª, Sheet Nº M-117.627, Entry 2ª
  • Website: www.bricor.es

The Group’s specialist DIY, interior design, gardening and complete home refurbishment chain has two types of business formats: large establishments offering a wide range of products on public display, and the El Corte Inglés centres in urban areas enabling us to cater for customers seeking very competitively-priced home DIY solutions without having to travel to the outskirts of the city.


Company name Informática El Corte Inglés, S.A.

  • Corporate address: Travesía Costa Brava. 28034 -Madrid
  • Email: mkt@ieci.es
  • Telephone: +34 913 87 47 00
  • Tax ID number: A - 28855260
  • Madrid Commercial Register: Volume 7257, Folio 165, Section 8ª, Sheet Nº M-117.627, Entry 2ª
  • Website: www.ieci.es

This is the Group’s specialist solutions and services integration company. A technology consultancy company catering for businesses and their digital transformation.

Since its inception, the company has founded its growth on the evolution of its services, from the distribution of IT products and solutions as its initial objective to consulting and integrating e-commerce systems and solutions.

Its experience and knowledge of the market have led it to undertake major projects for both public and private organisations in a wide variety of sectors, including telecommunications, transport, insurance and banking.


Company name OPTICA 2000, S.L.

  • Corporate address: Gran Vía de les Corts Catalanes, 613 8ª planta 08007 - Barcelona
  • Email: clientesoptica20000@elcorteingles.es
  • Telephone: +34 91 934 871 911
  • Tax ID number: B08422941
  • Madrid Commercial Register: Volume 33506, General Section, Folio 20, Page B-60967
  • Website: www.optica2000.com

Óptica 2000 is the El Corte Inglés Group’s optical and audiology chain. It operates through physical stores located in El Corte Inglés shopping centres and in individual establishments.


Company name Seguros El Corte Inglés, Vida, Pensiones y Reaseguros, S.A.

  • Corporate address: Conde de Peñalver, 45. 28006 Madrid
  • Email: atencionalcliente@seguroseci.es
  • Telephone: +34 901 116 821
  • Tax ID number: A - 79346839
  • Madrid Commercial Register: Volume 3863, Folio 54, Sheet M-64.854, Entry 13ª
  • Website: www.elcorteingles.es/eciseguros

Seguros El Corte Inglés, Vida, Pensiones y Reaseguros is the El Corte Inglés Group’s own insurance company serving the needs of customers by offering products such as life and accident insurance, savings insurance, short-term and lifetime income insurance and pension plans.

From the very outset, its goal has been to provide quality services by offering its customers, their families and company staff the opportunity to protect themselves and plan for their futures, with the broadest possible coverage at competitive rates.


Company name Centro de Seguros y Servicios. Correduría de Seguros, S.A., Grupo de Seguros El Corte Inglés.

  • Corporate address: Hermosilla, 112. 28009 Madrid
  • Email: atcliente@cess.elcorteingles.com
  • Telephone: +34 901 116 146
  • Tax ID number: A - 28128189
  • Madrid Commercial Register: Volume 945, Folio 1, Sheet M-18.707, Entry 32ª
  • Website: www.seguros.elcorteingles.es

The El Corte Inglés Group’s own insurance company came into being to cater for customers’ needs by providing a wide range of comprehensive insurance and services.

Centros de Seguros y Servicios is an Insurance Broker part of the El Corte Inglés Group. Currently, it is a leader in terms of nationwide presence, accessibility for policy holders, opening hours and experience in risks of all types.

This has allowed it to improve and expand the range of insurance plans offered, including launching new products for cars, travel assistance, technological assistance and mobile telephony, while updating the conditions for already consolidated products that require adjustments to meet new market requirements.

In as far as mediation in financial products is concerned, it has placed particular emphasis on combining a range of products from the best brokers with exclusive products for El Corte Inglés customers.


Company name Sfera Joven, S.A

  • Corporate address: Hermosilla, 112. 28009 Madrid
  • Email: sfera@elcorteingles.es
  • Telephone: +34 901 122 122
  • Tax ID number: A - 83036137
  • Madrid Commercial Register: Volume 16.688, Folio 40, Section 8ª, Sheet M-284.400, Entry 1ª
  • Website: www.sfera.com

Sfera was conceived as a chain of stores specialising in fashion and accessories that feature a large selection of garments for men, women and children in the areas of formal fashion, sport-city fashion and weekend and leisure clothing.

Thanks to its exclusive team of designers, Sfera is constantly adding new fashion collections that are inspired by the latest trends. The result is comfortable, fashionable and affordable clothing, designed to ensure that everyone can find their own style.

It is committed to constant renewal, variety and quality at the best price on the market, opening its stores in the best shopping districts in each city of operation and its own section in El Corte Inglés shopping centres. It also has stores outside Europe in Latin America, the Middle East and Southeast Asia.

Lastly, it's known for its own collections of women's lingerie, men's underwear and a special line for babies.


Company name Supercor, S.A.

  • Corporate address: Hermosilla, 112. 28009 Madrid
  • Email: servicio_clientes@elcorteingles.es
  • Telephone: +34 901 122 122
  • Tax ID number: A - 78476397
  • Madrid Commercial Register: Volume 3.099, Folio 189, Section 8ª, Sheet M-52.978, Entry 3ª
  • Website: www.supercor.es

This supermarket chain was created to satisfy customers’ everyday grocery needs at a nearby location, offering the experience and quality that are the hallmarks of the El Corte Inglés Group.

The focus is on the supermarket’s food, particularly fresh food items. These set it apart because of their quality and competitive pricing. At Supercor supermarkets, customers can shop for pre-packaged fresh products or be served by specialist staff.

Supercor Express is more geared towards to speedy, hassle-free shopping for basic food, household and perfumery products. What’s more, this supermarket format features many of the Group's own brands, such as El Corte Inglés, Aliada and Special Line.

Recently, the chain reached an agreement with Repsol to become the shopping centre of the oil group's approximately 3,500 service stations.


Company name TELECOR, S.A

  • Corporate address: Hermosilla, 112. 28009 Madrid
  • Email: atencionactivatelecor@telecor.es
  • Telephone: 900 818 143
  • Tax ID number: A - 80028731
  • Madrid Commercial Register: Volume 1,100. Section 8 of the Corporate Ledger, Folio 44, Page 20,973
  • Website: www.telecor.es

At Telecor Stores, we invite you to discover the latest smartphones and all cutting-edge technology in a friendly and unassuming space. We offer a unique space to share experiences and where the best specialists in the sector advise you on all products and operators. We will be part of your community and your leading provider of mobile solutions and services. At Telecor, we are always Connected with you. We look forward to meeting you!


Company name Viajes El Corte Inglés, S.A.

  • Corporate address: Avda. Cantabria, 51. 28042 Madrid
  • Email: viajeseci@elcorteingles.es, servicio_clientes@elcorteingles.es
  • Telephone: +34 901 122 122
  • Tax ID number: A - 28229813
  • Madrid Commercial Register: Volume 896, Folio 1, Sheet M-11.385, Entry 23ª
  • Website: www.viajeselcorteingles.es

Viajes El Corte Inglés bases its management model around providing an individually-tailored service for both its private and business customers, as well as planning and organising conferences, conventions and travel incentives. A team of professionals is on hand to offer advice and organise travel to each customer’s specifications.

Viajes El Corte Inglés also has a Corporate Division that specialises in working with corporate clients and is able to cater efficiently for large multinational corporations and SMEs alike.

The travel agency has more than 500 branches and, in addition to Spain, is present in France, Belgium, Portugal, Italy, the United States, Chile, Mexico, Argentina, Colombia, the Dominican Republic and Uruguay.


For what purpose do we collect your personal information?

The main purpose for collecting your personal information is to provide an improved service, which is what you as a customer expect of us.

We collect your personal information so that we can process your purchases, orders or requests, whether it be in one of our shopping centres, warehouses, agencies, supermarkets, or via our websites or applications, by telephone or by completing a form.

Below, we've included the main purposes for collecting data in El Corte Inglés Group companies:

  • Compliance with legal obligations, including but not limited to Law 10/2010 on the Prevention of Money Laundering.
  • To manage the purchase of products or services sold by one of the El Corte Inglés Group Companies, including distance selling and handling of shipments and returns.
  • To create and manage a personal account with a single record allowing it to be used to purchase products and services available on any El Corte Inglés Group company’s website.
  • To channel customer requests for information, suggestions and complaints for processing and resolution.
  • To manage events lists (weddings, communions, birthdays, etc.).
  • To manage bookings and ticket sales to events distributed by El Corte Inglés.
  • Service improvement surveys.
  • Market research and commercial research, reports on consumption habits, statistical data and market trends for providing products and services that might be appealing to customers.
  • To create profiles and perform analyses on our customers’ behaviour when using our websites or applications.
  • To provide you with regular updates regarding our latest products, offers, opportunities, etc. The channels we use most frequently are: email, regular post, telephone, SMS, and Push messaging, but only if you have given your consent.
  • Image capturing of persons and vehicles for security reasons and to assist with planning for emergencies and evacuating buildings.
  • To manage VAT refunds on purchases by tourists who are non-EU residents.
  • To manage medical devices for aiding customers with visual impairment or hearing problems.
  • Staff recruitment.

How do we collect information about you?

We collect information about you through different means. In some cases, you will contact us to share personal information; in other cases, we collect your personal data using other means. Below, we've outlined the different methods we use for collecting your personal information, along with a few examples of how the information is used.

Information provided by you

We collect personal information that you provide us through one of the El Corte Inglés Group websites, email, mobile phone, when you purchase a service, when you fill out a form and others. In any case, when we collect your information, we will inform you of the Data Controller, the purpose for collection, the recipients, as well as how to exercise your rights granted by prevailing law on data protection.

For instance, it is likely that you provide us with information when you contact our customer service, place an order, register with our websites, update your preferences and account details, fill out a questionnaire, or take part in a competition, etc.

Generally, the personal information you provide us with is: first name and surname(s), address, ID, date of birth, email address, contact telephone number and payment details. In isolated cases, depending on how we anticipate using your data and to what end, data may be collected about you as a person, your education and career, employment details, commercial information, social circumstances, finances and insurance, and transfers of goods and services.

Information we collect when you visit our websites

We collect and store limited personal information and anonymous overall statistics for all users visiting our websites, either because you have actively provided us with that information or because you are merely browsing our websites. The information we collect includes the IP address of the device you are using, the browser used, your operating system, the date and time our website was accessed, the web address via which you accessed our websites, as well as information about how you use our websites.

We use this information to give us an idea of how long it takes our websites to load, how the websites are used, the number of hits on the different sections and the type of information that draws most hits. It also helps to ascertain whether the website is working as it should. If we detect functional faults or errors, if helps us to fix them and improve our websites’ performance, so that we can offer a better service for all users.

This information is collected using cookies. For further details, please refer to the cookies policy available on each El Corte Inglés Group Company website.

Social networks

The use of social networks is becoming increasingly widespread. As a result, the El Corte Inglés Group has a presence on most of them and may use them to contact you.

The information we collect via social networks sometimes includes personal information that is publicly available online. We always ensure that all information used by us correctly acknowledges its source or is made anonymous.

It is likely that these social networks have their own privacy policies explaining how your personal information is used and shared. We recommend you carefully read the privacy policies before using social networks so that you can be certain you agree with how your personal information is collected and shared.

Mobile phone

When using the APPs, the El Corte Inglés Group has a geolocation tool whose main purpose is to determine your location in order to show you the establishment closest to you. Having the geolocation feature activated on your mobile device allows you to benefit from all the functionalities of the Applications. If it is not enabled, we will remind you to turn on geolocation by sending you a message requesting permission beforehand.

This geolocation service will not be used to inform third parties of your location, except where this is a legal requirement.

Most mobile devices allows users to disable location services. This option is most likely located in the device's Settings menu. If you have any questions regarding how to disable your device’s location services, we recommend that you contact your mobile service provider or the manufacturer of your device.

If you wish to disable location services on your Android device, go to Location services in your mobile phone’s Settings menu. Most Android devices allow location services to be disabled for the entire mobile phone, such as GPS services and other companies’ location services. Generally, location services will not be enabled unless you check the box to enable them.

To disable the location services on your iPhone device, you can do so in all iPhone models from the Settings menu by selecting Location. To disable location services for the entire device, slide the bar until you see the Off option. In order to disable location services for a certain application, slide the bar next to each application until you see the Off option.

What are the legal grounds for processing personal information?

There are a number of reasons why we are legally entitled to process your personal details:

  • In order to fulfil a contract and/or commercial relationship.
  • In order to comply with the various legal obligations.
  • For legitimate interest, including security, fraud prevention, improving services and products through market research or in order to handle requests, enquiries or any complaints.
  • For sending customised offers by El Corte Inglés Group, having first obtained your consent.

How can you make changes to the way in which we contact you with information about our products or services?

This can be done in the following ways:

  • By sending a signed, written request addressed to El Corte Inglés, calle Hermosilla 112, 28009
  • Madrid, Ref. LOPD, which must be accompanied by a photocopy of the ID of the person making the request.
  • By emailing a request including a photocopy and/or scanned copy of the ID of the person making the request to servicio_clientes@elcorteingles.es.
  • By calling Customer Service on +34 901 122 122. -By visiting Customer Service in any El Corte Inglés shopping centre that includes this department.

If you have never requested that we send you commercial correspondence, you can sign up for the various newsletters we provide or you can email us at servicio_clientes@elcorteingles.es

To whom can we disclose your personal information?

If you have already given your consent, your information will be passed on to El Corte Inglés Group Companies (please go to https://www.elcorteingles.es/informacioncorporativa/es/quienes-somos/empresas-del-grupo/) for it to be processed for the aforementioned purposes. Not all the purposes mentioned involve a transfer of data, especially since each Group company collects data of its own accord.

There are cases where we have to disclose the data you have provided us to third parties in order to carry out the requested service. These include travel and hotel bookings, logistics, transport and delivery companies, installation and/or assembly companies, home refurbishments, etc.

In addition, there are companies that provide us with other kinds of services, such as information technology (information storage and processing), security services, financial services, audit services, etc.

These third parties may only access personal information required for providing said services. They are required to keep your personal information confidential and may not use it in any way other than as requested by us.

El Corte Inglés Group companies accept liability at all times for personal information provided to us. We request that companies with which we share your personal information protect it to the same extent as we do.

In addition, your personal information will be accessible by Public authorities, Judges and Courts for addressing any liabilities arising as a result of processing your personal data.

International transfers

The personal information we collect is held in Spain. Nevertheless, it is possible that some Group companies operate in other countries, in which case your personal information would be held in that company's country of operation.

In some cases, US-based cloud computing services are contracted, which involves data being transferred internationally. In such cases, the appropriate guarantees will be made to protect your information. You can obtain additional information on these guarantees by writing to delegado.protecciondatos@elcorteingles.es.

Links to third-party websites

Where we provide links to websites not operated or monitored by El Corte Inglés Group companies, you will be notified without delay, since the El Corte Inglés Group exercises no control over said websites, nor is it responsible for their content, and it exercises no control over how third parties collect and use your personal information. It is likewise not responsible for third-party websites and makes no claim in this respect.

It is likely that these websites have their own privacy policies explaining how your personal information is used and shared. We recommend you carefully read the privacy policies before using these websites so that you can be certain you agree with how your personal information is collected and shared.

How long do we store your personal information?

We only store your personal information for as long as is necessary to use it in accordance with the purpose for which it was collected, and in compliance with the legal basis for processing as per applicable law. We will hold your personal information for as long as there is a contractual and/or commercial relationship with you, or until such time as you exercise your right of erasure, cancellation and/or limitation of the processing of your data.

In such cases, we will duly block the information as instructed, and we will not use it. However, it may be necessary for making or disputing claims, or its processing may result in legal or contractual liability issues to be addressed. In these instances, the data would have to be recovered.

How to exercise your rights

You are entitled to a say in how the personal information we collect is handled. In this respect, we also undertake to ensure its accuracy and truthfulness.

You are entitled to be provided access to your personal information, as well as to request rectification of inaccurate information or, where applicable, request its removal for reasons such as the data no longer being necessary for the purposes for which it was collected.

Under certain circumstances, and for reasons relating to your specific situation, you may object to your data being processed. Your personal information will no longer be processed for those purposes to which you have objected. Likewise, you may exercise your right to limit processing of your personal information by requesting that we hold it.

Under certain circumstances, you may request transfer of your data to another Data Controller.

You may exercise your rights free of charge and can expect to receive a reply within the time periods set out under the prevailing law on data protection. You may do so in any of the following ways:

  • By sending a signed written request addressed to El Corte Inglés, calle Hermosilla 112, 28009-Madrid, Ref. LOPD, which must be accompanied by a photocopy of the ID of the person making the request.
  • By emailing a request including a photocopy and/or scanned copy of the ID of the person making the request to servicio_clientes@elcorteingles.es.
  • By calling Customer Service at +34 901 122 122.
  • By visiting Customer Service in any El Corte Inglés shopping centre that includes this department.

You may lodge a claim with the Spanish Data Protection Agency (AEPD), particularly if you are dissatisfied with how your request to exercise your rights has been handled. For more information, visit the website www.agpd.es

How do we protect your personal information?

We are committed to protecting your personal information. We use appropriate technical and organisational measures for protecting your personal information and privacy. We review said measures regularly. We protect your personal information using a combination of security checks. These are both physical and IT- or logic-based and include access checks restricting and managing how your personal information and data are processed, managed and handled. We also make sure that our employees are properly trained to protect your personal information. In accordance with our procedures, we may request proof of identity from you before sharing your personal information with you.

Pursuant to our security and confidentiality guarantee, we are particularly intent on offering you the highest possible level of security and protecting the confidentiality of personal information you have provided us with. As a result, commercial transactions are made in a secure server environment using SSL (Secure Socket Layer) protocol.

If you are having trouble accessing any part of our website, it could be due to the model or version of your browser or its configuration. If you need help finding a solution or if you have any questions regarding the functioning of our purchasing system, call us on 902 22 44 11. We will be more than happy to help.

The Internet is a means of communication as well as a new medium which enables commercial transactions to be made online. In this regard, one of the main concerns of Internet users is the online security of their data.

An E-commerce transaction is understood as the entire process of reaching a commercial agreement, including contact between the two parties: customer and company. Aspects that all commercial transactions must share are:

  • Authentication that guarantees the legal or physical personality with whom we are communicating.
  • Integrity, in other words, that alterations cannot be made to the content of the communication between the two parties.
  • Confidentiality, or guaranteeing that no unauthorised person may be privy to the content of the communication.

We are especially concerned with security and ensuring the confidentiality of the data provided by you. This has led to us becoming both founding members of @ECE (the Spanish E-Commerce Association) and signatories of Confianza Online, a system for settling possible disputes between consumers and companies in the context of E-Commerce and Interactive Advertising. This is backed by a large number of business associations, the National Institute of Consumer Affairs (INC), the Spanish Data Protection Agency (AEPD) and the Ministry of Science and Technology.

Data of minors

El Corte Inglés Group websites, applications and products are not usually directed at minors. However, there are occasions when we run a campaign, such as the launch of consoles or video games, which may appeal to minors. Nevertheless, we do not intentionally collect any personal information on minors without the authorisation of their parent(s) or guardian(s).

If you are a minor, please do not attempt to register as a user of our website, applications or products. If it comes to our attention that we have mistakenly obtained personal information from a minor, we will delete said information as soon as possible.

Recommendations and precautionary measures

These are some of the precautionary measures that we recommend our customers take:

  • Do not give anyone your user id or password.
  • Do not make note of these in readily accessible places, such as a computer or diary.
  • Always use our SSL security system.
  • Always close the browser session after having accessed a secure area or after entering your user id or password into the system.

Amendments to this data protection information

We will review and update data protection information annually, or when changes are made to the law or any procedures for processing your personal information, stating the date of the most recent update, content and date.

This data protection information was last revised and updated in November 2018.

El Corte Inglés. All rights reserved.